Our Lifetime Warranty: Unparalleled Protection for Your Sunglasses
At Valley Rays, we take pride in crafting sunglasses of exceptional quality. To demonstrate our commitment to your satisfaction, we offer a Lifetime Warranty that covers your sunglasses frames for the entire duration of the product's life. We stand behind our craftsmanship and assure you that our sunglasses are free from defects in materials and workmanship.
Coverage and Benefits
Our Lifetime Warranty guarantees protection against all defects in materials or workmanship. Additionally, we cover frame breaks that occur during normal use of the sunglasses. If your sunglasses frames break under these circumstances, we will replace your sunglasses at no cost to you, with the exception of shipping fees.
Conditions and Exclusions
Please note that our warranty does not cover damage resulting from outrageous or negligent events, such as being run over by a car, intentional abuse, or deliberate damage to the frames. We define "normal use" as the typical and intended use of the sunglasses in day-to-day activities.
It's essential to highlight that superficial damage, paint scuffs, or minor wear and tear are not eligible for frame replacements. We believe in sustainability and avoiding unnecessary waste. If your sunglasses remain wearable despite these cosmetic imperfections, we encourage you to continue enjoying them.
To initiate a warranty claim, simply reach out to our customer support team and provide the necessary details. Our dedicated team will guide you through the process and assist you in evaluating whether your damage is covered under our Lifetime Warranty. We may request additional information, such as proof of purchase or images of the damage, to validate your claim effectively.
Customer Satisfaction Matters
While we maintain the right to assess and determine if your damage falls within the coverage of our Lifetime Warranty, we value your satisfaction above all else. We understand that life can present unexpected circumstances, so if you have a compelling story related to the damage, we will approach your case with understanding and flexibility.
At Valley rays, our commitment to exceptional service extends beyond the sale. We are dedicated to ensuring that you enjoy your sunglasses for a lifetime, backed by our comprehensive Lifetime Warranty.
Note: The specific terms and conditions of our Lifetime Warranty may vary. Please refer to the warranty documentation provided with your purchase or reach out to our customer support for precise details.